Photo of a passenger using the Accessible Dispatch NYC app’s driver rating system.

How Was Your Trip? We Want You to Rate Your Driver!

Did you know that with the Accessible Dispatch app, you can rate your driver after your trip? Real-time feedback about drivers means Accessible Dispatch can address issues and educate drivers on proper passenger etiquette and securement as needed. Your feedback is an important factor in improving the quality of our service, and allows us to continue providing excellent service for the Accessible Dispatch program.

Here’s how it works

  1. Request your next ride via the Accessible Dispatch NYC app.
  2. Enjoy your trip!
  3. At the end of your ride, you will see a star rating system that ranges from 1-5. This system allows you to rate your service. Five stars means you had a great ride, while one star means you experienced poor service.
  4. Does your rating warrant further feedback? Leave an additional comment in the pop-up box describing your experience.

With your participation, we will continue to monitor and improve the quality of your experience with Accessible Dispatch. Thank you in advance for your feedback!

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