Enrolling & Participating in Accessible Dispatch

All yellow and green drivers operating wheelchair accessible vehicles are eligible to take Accessible Dispatch trips—no enrollment necessary! Remember, to operate an accessible vehicle you must have completed Wheelchair Passenger Assistance Training through an authorized school.
You can create an account on the Accessible Dispatch website, which allows you to track dispatch
payments. Call our Driver Hotline at (888)-828-1115 for more information.
All wheelchair accessible yellow and green vehicles will be used for Accessible Dispatch trips. The chart below lists vehicle types that are currently approved by the TLC as wheelchair accessible vehicles, as well as details about the vehicle’s wheelchair ramp and operation:

Year Model Ramp Type/ Converter Ramp Operation/ Instructional Video
15-16 Nissan NV 200 BraunAbility Nissan NV 200 Ramp Training
16-17 Toyota Sienna Accessible Mobility Works
16-17 Toyota Sienna Accessible BraunAbility Toyota Sienna Accessible Ramp Training
>16-17 Toyota Sienna Accessible FR Conversions
16-17 Dodge Caravan Accessible Mobility Works
16-17 Dodge Caravan Accessible BraunAbility Dodge Caravan Accessible Ramp Training
16 Ford Transit Connect Taxi Accessible Mobility Works

For more information on the specific criteria that the TLC Safety & Emissions Division requires for Wheelchair Accessible Vehicles, visit the Accessible Vehicle Criteria page.

Accessible Dispatch Fares & Payments

While drivers receive an additional dispatch payment for traveling to take an Accessible Dispatch trip, passengers pay the standard metered fares set by the TLC. Drivers cannot charge mobility-impaired passengers fares that are higher than the fare indicated on the meter. Once the passenger is seated and secured in the vehicle, you may turn on the meter to begin fare calculation.
Drivers receive dispatch payments based on the borough where you pick up the passenger and the distance you travel to the passenger’s pick-up location. Below are the dispatch payment and no-show/cancellation rate schedules.

Manhattan Pickups – Dispatch Payment Schedule

Distance to
Pickup Location
Dispatch
Payment
Dispatch Payment
For Passenger No Show
Dispatch Payment
For Passenger Cancellation
Up to 0.5 $10 $15 $0
0.5 – 1 $15 $20 $10
1 – 1.5 $20 $25 $15
1.5 – 2 $25 $30 $20
Over 2 $30 $35 $25
Necessary tolls added to payment above at EZ-Pass rate

Outer Borough Pickups – Dispatch Payment Schedule

More Than 5$25$30$20

Distance to
Pickup Location
Dispatch
Payment
Dispatch Payment
For Passenger No Show
Dispatch Payment
For Passenger Cancellation
Up to 0.5 $6 $11 $0
0.5 – 1 $10 $15 $5
1 – 2 $12.50 $17.50 $7.50
2 – 3 $15 $20 $10
3-5 $20 $25 $15
Necessary tolls added to payment above at EZ-Pass rate
All dispatch passengers and passenger no-show/cancellation payments are calculated and approved by Accessible Dispatch. This money is sent to you by debit card or to your checking/savings account, depending on your TPEP/LPEP provider’s payment method. You can create an account on the Accessible Dispatch website [LINK TO PAGE TO CREATE ACCOUNT], which allows you to track dispatch payments.
There is no limit to how many trips you can complete or dispatches you can be paid for. You will receive a dispatch payment for all of the Accessible Dispatch trips you complete. However, you can only receive two no-show/cancellation payments per week.
The TIF is designed to support the use of wheelchair accessible yellow taxicabs in New York City. Drivers are only eligible for TIF when operating an accessible yellow taxicab. TIF payments are distributed to drivers for every trip performed in a wheelchair accessible taxicab, even if the passenger does not use a wheelchair. These payments are released by the TLC every other Friday to the Bank of America debit card that you receive after you are successfully enrolled in the TIF Program for drivers. Click here for more information.

Dispatch payments for passenger no-shows/cancellations are only paid for trips performed through the Citywide Accessible Dispatch Program. These funds are calculated and approved by Accessible Dispatch, and are paid by your TPEP/LPEP provider’s payment method (debit card or deposit to your checking/savings account). Visit our TLC Accessibility Programs & Resources page for more details on the differences between the Accessible Dispatch and TIF programs.


Accepting & Taking Accessible Dispatch Trips

You are eligible to receive Accessible Dispatch trips whenever you are on duty on your TPEP/LPEP. While you are on duty, you may receive trips from Accessible Dispatch. Trips are dispatched through your vehicle’s TPEP/LPEP equipment based on your current GPS location and availability. Any tampering with the dispatch equipment is strictly prohibited.

When you are available and selected to take an Accessible Dispatch trip, a trip notification will appear on your TPEP/LPEP screen. You must accept the trip. Once you accept the trip, you cannot pick up a street hail or other pre-arranged trip.

No. While on duty in a wheelchair accessible vehicle, drivers must accept Accessible Dispatch trips. Drivers who do not accept trips are considered to be refusing to provide service under TLC rule 80-20(a).
Once you arrive at the passenger’s pick-up location, you must wait at least 10 minutes for the passenger. If the passenger does not show within 10 minutes, you may push the no-show button. You are then entitled to the no-show payment, and can then return to other street hail or dispatch work.

Please note that you cannot collect more than two cancellation/no-show payments in one week.

If you accept a trip and the passenger cancels after you have already traveled more than 0.5 miles, you are entitled to a cancellation payment as described in the dispatch payment tables above. The dispatcher will notify you of any passenger cancellations.

Please note that you cannot collect more than two cancellation/no-show payments in one week.

Passenger Assistance

Lower the vehicle’s ramp and ask the passenger if they need help entering the taxi and if there is anything special you should know about securing their wheelchair. If they do need help, help them up the ramp gently but firmly. Once they are safely in the vehicle, center the wheelchair and apply the brakes. Secure the front of the wheelchair first using the front tie-downs, then the back using the back tie-downs. Make sure both the passenger and the wheelchair are balanced for passenger safety. Fold the ramp back into the vehicle. Once you arrive at the destination, remove all tie-downs and help the passenger out of the vehicle.
TLC-licensed drivers are expected to be professional to passengers during every trip, and to follow all TLC rules. Here are a few tips for Accessible Dispatch trips:
• Once you arrive at the pick-up location, communicate with the Accessible Dispatcher if you need help locating the passenger.
• Ask the passenger if they need assistance entering the vehicle and provide assistance as requested.
• Once the passenger is on board, ensure all four tie-downs and the lap/shoulder belt are properly in place.
• Assist the passenger with exiting the vehicle once you have arrived at the destination.
• Upon request, assist the passenger with completing payment, such as helping the passenger access the credit card reader and counting cash aloud.

Owner and Driver Responsibilities

The accessible vehicle owner plays an important role in the successful operation of the Citywide Accessible Dispatch Program. In particular, owners must:
• Only allow approved drivers who have completed Wheelchair Passenger Assistance Training to operate accessible taxicabs/SHLs.
• Ensure dispatch equipment is installed and maintained in all wheelchair accessible vehicles.
• Promptly replace or repair inoperable dispatch equipment within 48 hours of notification.

Refer to Chapter 53 of the TLC Rule Book for more details on the owner role and requirements.

Owners of wheelchair accessible vehicles are responsible for working with TPEP/LPEP providers to ensure appropriate installation of all Accessible Dispatch equipment. While the vehicle is in operation, the TPEP/LPEP equipment must be turned on and able to receive dispatches. If there are any problems with the equipment, the driver must notify the owner within one hour or by the end of the shift, whichever comes first. The owner must work with the TPEP/LPEP provider to replace or repair the dispatch equipment within 48 hours after notification.

Any tampering with dispatch equipment is strictly prohibited. Refer to Chapter 53 of the TLC Rule Book for more details.

To receive TIF owner maintenance payments following tri-annual inspections, owners must ensure wheelchair accessible taxicabs have installed TPEP equipment capable of receiving trips from the Accessible Dispatcher. Click here for more information.
To receive Green Grant payments following bi-annual inspections, owners are responsible for ensuring wheelchair accessible green taxis have installed LPEP equipment capable of receiving trips from the Accessible Dispatcher. Click here for more information.
We are here to help! Please contact our Driver Hotline at (888) 828-1115 or accessibledispatch@mtm-inc.net with any additional questions you may have about Accessible Dispatch. For more information about the Taxi Improvement Fund, visit the TLC website.

Accessible Dispatch wants your feedback!


If you have questions, compliments, or complaints, please let us know by calling us at (888) 828-1115 or emailing us at
accessibledispatch@mtm-inc.net
.

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