About Accessible Dispatch
Here’s How it Works (Beginning This Fall)
STEP 1: Request a ride using one of the following methods:
– Call our dispatch center directly at (646)-599-9999
– Use the Accessible Dispatch mobile app
– Book online
STEP 2: Accessible Dispatch sends the closest available wheelchair accessible vehicle to your pick-up location.
STEP 3: You will receive a confirmation from the Accessible Dispatcher that includes the taxi number, which will allow you to easily find your driver. The Dispatcher may also communicate with you directly if the driver has trouble finding you.
STEP 4: When you find your taxi, your driver will provide assistance in helping you enter using the vehicle’s ramp as needed. They will also secure you using the vehicle’s wheelchair securement system.
STEP 5: At your destination, your driver will help you exit the vehicle and get safely to the curb.
SHARE ACCESSIBLE DISPATCH WITH YOUR FRIENDS AND FAMILY!