About Accessible Dispatch
Accessible Dispatch launched in September 2012 as a 24/7 accessibility program. The goal of the program is to connect New Yorkers who use wheelchairs and other mobility aids to yellow and green accessible taxis at no extra cost. In 2018, the program expanded to cover pick-ups and drop-offs in all five boroughs. With expanded coverage and more accessible vehicles, mobility impaired residents and visitors can access the city like never before.
Here’s How It Works
Step 2: Accessible Dispatch sends the closest available wheelchair accessible vehicle to your pick-up location.
Step 3: You will receive a confirmation that includes the taxi number. This will allow you to easily find your driver. Accessible Dispatch may also communicate with you directly if the driver has trouble finding you.
Step 4: When you find your taxi, your driver will provide assistance in helping you enter using the vehicle’s ramp as needed. They will also secure you using the vehicle’s wheelchair securement system.
Step 5: At your destination, your driver will help you exit the vehicle and get safely to the curb.
Accessible Dispatch Wants Your Feedback!
If you have any questions or feedback about your trip, please let us know by calling us at (646) 599-9999 or emailing firstname.lastname@example.org. To file a complaint about an Accessible Dispatch trip with the TLC, please contact 311.
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