Wheelchair Accessible Taxi NYC

5 Facts About the Accessible Dispatch Program You Should Know

We’ve rounded up some facts that we think most people would like to know about the TLC’s wheelchair accessible taxi program.

If you’ve browsed our website and believe you know just about everything you need to know about Accessible Dispatch, let’s put your knowledge to the test:

  1. The TLC first launched the Accessible Dispatch program in 2012 with 233 accessible cabs in Manhattan. There are now more than 2,000 green and yellow wheelchair accessible vehicles taking trips across NYC
  2. Service animals are permitted in all TLC-licensed vehicles. You never have to pay extra for a service animal, or for accessible service in a TLC-licensed vehicle
  3. Our dispatch center team includes New Yorkers with disabilities, and all of our dispatchers are here to help you! (Need a ride? Call 646-599-9999)
  4. The Accessible Dispatch NYC app is available on both iOS and Android devices. The app is a great way to book a trip – you can select the right vehicle for you, contact the dispatcher through the app, and even track your taxi when it’s on the way to your pickup
  5. We offer trips in all five boroughs! Book your trip today!

You can learn more about the Accessible Dispatch program on our Rider FAQ page, and we always welcome your feedback – call us at 646.599.9999 or email accessibledispatch@mtm-inc.net with questions, compliments, or complaints about your trip.


>> Accessible Dispatch Press Conference Recap
>>7 Great Reasons to Book a Ride With Us
>> Rider FAQ Page

Comments 2

  1. Lee Chapin

    We used Accessible Dispatch last October, 2017. We were very pleased with the service. The wait time was less than 10 minutes each trip. The drivers were helpful and patient. All but one of several taxis was in need of a little cleaning. Would definitely use this service again if in NYC.

Leave a Reply

Your email address will not be published. Required fields are marked *