Review the videos and documents on this page to familiarize yourself with how to accept Accessible Dispatch trips and safely transport passengers who utilize wheelchairs.
Vehicle Ramp Operation & Safety
The safety of our drivers and passengers is important to us. To ensure we always provide a safe and enjoyable experience, we continuously provide drivers with the latest in accessibility training. Find your vehicle model below to learn more about how to operate your vehicle’s ramp, as well as learn about your vehicle’s specific safety features.
|Year||Model||Ramp Type/ Converter||Ramp Operation/ Instructional Video|
|15-16||Nissan NV 200||BraunAbility||Nissan NV 200 Ramp Training Video / Nissan NV 200 Taxi Brochure|
|16-17||Toyota Sienna Accessible||Mobility Works|
|16-17||Toyota Sienna Accessible||BraunAbility||Toyota Sienna Accessible Ramp Training – BraunAbility|
|16-17||Toyota Sienna Accessible||FR Conversions|
|16-17||Dodge Caravan Accessible||Mobility Works|
|16-17||Dodge Caravan Accessible||BraunAbility||Dodge Caravan Accessible Ramp Training – BraunAbility|
|16-17||Dodge Caravan Accessible||FR Conversions||Dodge Caravan Accessible Ramp Training – FR Conversions|
|16||Ford Transit Connect Taxi Accessible||Mobility Works|
HOW TO USE ACCESSIBLE DISPATCH
With the expansion to citywide service, Accessible Dispatch now features upgraded in-vehicle technology that serves as the main communication channel between drivers and dispatchers. This technology features maps with turn-by-turn directions, and is seamlessly integrated into your vehicle’s TPEP/LPEP system.
With easy-to-use technology, it’s simple to accept a trip! All accessible vehicles have easy-to-use TPEP/LPEP devices. With a full color, touchscreen system that clearly displays Accessible Dispatch trips, accepting trips and getting to your next pick-up is now easier than ever. The screens will also clearly indicate the dispatch payment you can expect for completing the trip.
Accessible Dispatch wants your feedback!
If you have questions, compliments, or complaints, please let us know by calling us at (888) 828-1115 or emailing us at
Google Needs Your Help Tagging NYC Accessible LocationsJanuary 18, 2018
MTA E-Alerts: The Best Way to Get MTA Elevator Status Updates for the SubwayJanuary 10, 2018
Accessible NYC–The Guide to Experiencing the Best Things NYC Has to OfferJanuary 8, 2018
A Useful Resource Guide for People with Disabilities Living in NYCJanuary 3, 2018
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